Do you have a story about a
company or person who went beyond your expectations? Has
somebody impressed you and you want to share your story?
Send it in to us and we will post it.
SMC - 2007
called a tech company called SMC who produced my router.
I had no clue how to configure the product so I called
the toll free number for support. I must admit that when
a gentleman with a strong Indian accent came on the line
I was a little skeptical. The reason for my skepticism
was a series of bad experiences dealing with Bell Canada
and their Indian call centre who could never resolve any
of my issues. The tech from SMC was very patient and
very helpful. I would recommend this company as I had a
good customer service experience and the product is
2008 - Mama's
Pizza - Yonge Street near Sheppard Avenue, Toronto
2 pizzas from Mamas Pizza February of 2007 - A Large
for my kids and a party size for a group of adults. I
drove to Mama's to pick up the order, paid and set off to
go home. When I got home I discovered they had given me
the wrong party size pizza (not the one I ordered).
I was a
little pissed and was about to drive back to the
pizzeria but I decided to stay calm and give them a
call. When I called they apologized and told me they had
discovered the error and had already sent out a delivery
guy to bring the correct order. They brought the correct
order within a few minutes - NO CHARGE - and insisted we
keep the other pizza as well.
thoroughly impressed and will continue to order their
delicious pizza's in the future. Good customer service
is not dead everywhere!
Pancer's Deli - Bathurst Street north Toronto - 2008
day I went to Pancers Deli in North York. I always order
the same thing; Lean Roast Beef on a Kaiser. They
generally make a perfect deli sandwich. On this
particular day they did not trim the fat off the meat
and I could not eat the sandwich.
pointed this out to the waitress she and the manager
offered to make me a new sandwich. I declined. They
generously and I may add without hesitation told me that
I did not need to pay for my meal. They apologized and
said "We're Human."
definitely going back to Pancers and I encourage anyone
who like a good deli sandwich to visit. Two thumbs up!!