My business requires internet access and I do a lot of work from home.

Several months ago I was preparing to move. I called Bell and gave them the moving date so I would not have interruption of services (phone and internet). The "order" was placed and confirmed.

I could not get the moving company on the original date so we booked them for a few days later. I contacted
Bell and they stated that it was no problem and services would not be interrupted. They confirmed all dates with me.

I continued to receive service at my old address until the move date but then things went wrong.

We moved and there was no phone service at the new location. We called using cell phones and were told that it would be running the following day. It wasn't. On the third day at the new place, Saturday, I called them again. This must have been my tenth call in three days.

I spoke to a gentleman who was apologetic for my troubles but he said there was nothing he could do and I would have to wait until Monday to contact the business offices of Bell Canada.  I felt this was unacceptable and demanded to speak to a supervisor. The conversation went something like this:

Me: "I would like to speak to a supervisor now"

Bell Guy: " The supervisor is busy now"

Me: "Then I want to speak to somebody else with authority"

Bell Guy: "There is only one guy and he is busy now"

Me: "You are a huge multi-million dollar company and you are telling me there is only one supervisor?"

Bell Guy: "yes"

Me: "Can you take my number down and have him call me?"

Bell Guy: "No, we cannot make calls from here"

Me: "You are the phone company and you are telling me that you cannot make phone calls?

Bell Guy: "That is right sir, we are in India in a call centre that only takes incoming calls"

So much for calling Bell Canada on the weekend. On Monday morning (day 5) I called Bell and attempted to cancel with them so I could sign up with their competitor. I was promptly transferred to a supervisor who wanted to know why i wanted to cancel. I explained that I had no service and that any company could do better than they were doing. Within ten minutes a Bell Canada technician was in my home getting my telephone service working.

This cost my wife and I roughly $100 in additional cell phone charges and Bell offered to reimburse us $5 for lost service time.

Then came my high speed Sympatico service. I called Bell because my ultra high speed service for $55 per month was operating as slowly as dial up service.

Every time I called over a two week period I was prompted to enter my phone number. Then when an agent came on line they again asked for asked for my name, telephone number, postal code etc. The big hassle is that every time they transfer you to another department or agent they ask you the same questions over and over and over.

Very Frustrating!!

It took Bell two weeks to admit that they could not provide me high speed service in my area which is incidentally in the GTA and only a few blocks from where I used to live.

I have since cancelled all service with Bell Canada. I would give them an award for the WORST customer service I have experienced.

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