My Bell Rant:

Okay. You think your experiences with bell have been that bad? really? I've had much worse. They come to install my internet, don't bring a modem. The dude even says he doesn't have a modem on him (wtf?). They STILL haven't sent me my modem, with calls/5 emails. 0 Replies from 5 emails since Feb 1st till now (March 28th). So anyways, I go to their bullshit little online help thingy. Talk to someone online, they tell me to call 310-SURF. Like fuck off... just send me a fucking modem already, last time I called 310-surf, they left me on hold indefinitely.

My work, we have bell. They sold us 6.0Mbit Bellnet Business internet, hasn't ever reached 2.0Mbit. So we call them, they say 6.0Mbit isn't available in our area (even though they already sold it to use MONTHS before and have been charging us for 6.0mbits this whole time). They convert it back down to a 3.0Mbits service, then we can't even get over 1.5Mbits. They tell us it's probably because we're too far from the main office and that a "Unplugged" internet may help and that it's free for 1 month. We get it to try it out, it's absolutely HORRIBLE. It's shittier then the regular internet by far. So what if I can go down the street with my laptop and still have 1Kb/s internet pfft. No joke my torrents went below 1KB/s multiple times already today. I'm the ONLY person at my work that uses the bandwidth this way.

Another thing that I will warn you guys to do when you call Bell, force them to escalate the call. (no offense) Don't listen to the guy who's outsourced to another continent  tell you the same bullshit 3 steps to unplug, replug, ipconfig like 50x in a row. I find it funny how they try to tell you to do this 100x when your having a SPEED ISSUE with your internet. The people who work for bell basically just assume your a fucking moron and know nothing about computers, and that they're geniuses or something. They're on ego trips and think they're "computer technical support representatives", they're simply "Guy who can read who knows nothing about computers reading a manual".

They're extremely rude too, they always try to make it your fault when 99% of the time clearly it is theres. My father had a HUGE confrontation with them over the phone the other day when they tried to put the blame on him, big mistake. Your the customer, they're the company. Your the client, they're the bitch. Do not EVER let them speak to you in any kind of rude manor or treat you as unequal, infact there are a few rules I'd like to
share with you for when your calling bell.

1st thing you say:

1) Hi, May I ask who I'm speaking with?
2) Is there any kind of employee number or reference number I can use to show that I've already been serviced for this issue at this time, so I don't need to needlessly repeat your by-the-book non-related "help" steps? Because I've already called and done these steps like 5x to no avail.

Eventually if you keep them on the line too long, they say they're going to "transfer" you, and you somehow get "disconnected". Funny how they never call back after though, and it's an "accident".

Then within 5 minutes act fed up of doing the same moronic computer tasks a 4th grader would've known to do had his internet been down and ask to have your call escalated.

They're going to tell you they aren't allowed to escalate the call unless you've done all the steps they're telling you to do.

This is where it gets tricky. You need to be assertive but polite. Tell them (in an irritable voice, yet polite vocabulary) that you've already called, you've already done all these steps, therefore you shouldn't have to do them again. Tell them that you don't care what "steps" they need to put you through before transferring you, that you want to speak to somebody higher up immediately. They'll argue at this point and try to force you to do the steps. Avoid this at all costs, your not bells bitch, and they're just doing their job by the book. Ignore them and continuously say you want to speak to a manager/supervisor, that at this point you've got nothing to gain by doing their little tests and repeat again that you've already done these tests many times, and that you understand the relevance of these tests and that doing them another 20x in a row will not help you. Tell them to either send you a technician immediately or to put you with somebody in charge.

At this point they're going to give you some bullshit excuse that no managers or supervisors are around or are all in a meeting. At this point you tell them you don't care if they're in a meeting, that you want to be transferred to a manager immediately and that you will hold for them until they're available.

There should be a 10-60 minute wait at this point. Put your phone on speaker. Keep in mind that you should have written down the bell workers name and/or employee # as a reference that you've done this BS before, or if they are rude/hang up on you, you can get them in a lot of shit.

So basically eventually a manager will come on the line and they're going to be even ruder and even bigger assholes then the last person.(Ask them for their name/employee # and write it down) Talk to them assertively and tell them your not getting off the phone without having your problem resolved, that if they can't resolve it you want to speak to somebody even higher up. Tell them that if they cannot resolve your problem then obviously they're not the right person to be talking to, ask to have your issue escalated to somebody who actually has some form of POWER. Somebody who is actually able to make a decision other then what they read from a book/manual.

Argue until you get your way, no matter how dumb or pointless they try to make it seem, just act like an unsatisfied customer and don't let up.

Our technician at my dads company is very used to dealing with bell, I've seen him and my father do this and this is the only way you can ever get a serious issue resolved with them, even then it sometimes doesn't get
resolved.

You call them up because your 3.0Mbit internet is going 1.5Mbit, they tell you to unplug your router/modem like 50x. It's like "Buddy, it's not my fucking modem, my router, my wiring, I've plugged it directly into the modem, the problem remains. Stop fucking telling me to repeat the same 3 steps. I understand how to do IPCONFIG /RENEW, I don't need to do your fucking unplug shit every two seconds".

Anyways. BAH I HATE BELL.


Sent: Wednesday, March 28, 2007 9:45 AM

> firstname: Steven
>
> lastname: P
>
> city: Montreal
>
> stateprovince: QC
 

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